74 lines
3.6 KiB
PHP
74 lines
3.6 KiB
PHP
<!-- ======= FAQ Section ======= -->
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<section id="faq" class="why-us section light-background">
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<div class="container section-title" data-aos="fade-up">
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<h2>Frequently Asked Questions</h2>
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<p>Answers to common questions about our services, pricing, and process.</p>
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</div>
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<div class="container">
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<div class="faq-container">
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<div class="faq-item" data-aos="fade-up" data-aos-delay="100">
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<h3><span>1.</span> What industries do you work with?</h3>
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<div class="faq-content">
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<p>
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We’ve worked across a wide range of sectors — from large enterprises to niche organizations. Our experience includes:
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<br><br>
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Public sector, healthcare, nonprofit, insurance, financial services, entertainment, music, retail (including cannabis), professional services, education, law enforcement, IT and software development, manufacturing, logistics, and regulatory bodies.
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</p>
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</div>
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<div class="faq-toggle"><i class="bi bi-chevron-down"></i></div>
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</div>
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<div class="faq-item" data-aos="fade-up" data-aos-delay="200">
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<h3><span>2.</span> How do HelpDesk+ support plans work?</h3>
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<div class="faq-content">
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<p>Our support plans include unlimited remote assistance, proactive patching, monitoring, and device onboarding — all tailored to your plan tier.</p>
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</div>
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<div class="faq-toggle"><i class="bi bi-chevron-down"></i></div>
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</div>
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<div class="faq-item" data-aos="fade-up" data-aos-delay="250">
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<h3><span>3.</span> What's the HelpDesk+ certification process?</h3>
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<div class="faq-content">
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<p>
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Before full onboarding, we assess your environment to ensure it meets our support standards. This includes a review of devices, user accounts, security, patching, backups, and general IT hygiene. We’ll fix anything critical, recommend improvements, and certify your systems — so we can support you reliably and efficiently from day one.
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</p>
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</div>
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<div class="faq-toggle"><i class="bi bi-chevron-down"></i></div>
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</div>
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<div class="faq-item" data-aos="fade-up" data-aos-delay="400">
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<h3><span>4.</span> Do you provide onsite service?</h3>
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<div class="faq-content">
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<p>We primarily offer remote support across North America. Onsite visits are available in the GTA or by special arrangement elsewhere.</p>
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</div>
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<div class="faq-toggle"><i class="bi bi-chevron-down"></i></div>
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</div>
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<div class="faq-item" data-aos="fade-up" data-aos-delay="500">
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<h3><span>5.</span> How fast is your response time?</h3>
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<div class="faq-content">
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<p>Our average first response is under 1 hour during business hours. Emergency support (24/7) is included in Business+ plans and above.</p>
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</div>
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<div class="faq-toggle"><i class="bi bi-chevron-down"></i></div>
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</div>
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<div class="faq-item" data-aos="fade-up" data-aos-delay="600">
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<h3><span>6.</span> If you've been around so long, why haven't I heard of you before?</h3>
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<div class="faq-content">
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<p>
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Fair question. For over 20 years, we grew entirely through word of mouth — no ads, no SEO, just solid work and strong relationships. We had a basic one-pager years ago, but this is our first real website. Long-time clients kept telling us: more people should know about you. So… here we are.
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</p>
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</div>
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<div class="faq-toggle"><i class="bi bi-chevron-down"></i></div>
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</div>
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</div>
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</div>
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</section><!-- End FAQ Section --> |